Terms of Service

The terms of using The Dana.

These terms govern your use of thedanacollection.com and any order you place with The Dana. By browsing the site or checking out, you agree to them.

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Acceptance of terms

By accessing the site or placing an order, you accept these terms in full. If you do not agree, please do not use the site. We may update these terms from time to time; the version shown here is the one that applies to your visit.

Orders and pricing

Prices are shown in US dollars and can change. The price you see at checkout is the price that applies to your order. If a piece sells out or a price is listed in error after you order, we will contact you and offer a replacement or a full refund.

An order confirmation email means we received your order, not that it has shipped. We reserve the right to decline or cancel an order, and to limit quantities, at our discretion.

Shipping and delivery

Orders over $250 ship free within the contiguous United States. Below that, shipping is calculated at checkout. Lead times are listed on each product page and depend on the brand fulfilling the piece; larger furniture takes longer than smaller decor.

Delivery dates are estimates. We and our shipping partners are not liable for delays outside our control. Someone must be available to receive larger pieces; white-glove delivery, where offered, will be arranged separately.

Returns and refunds

Returns and refunds are governed by our Refund & Returns policy. In short, pieces can be returned within 30 days of delivery in original condition and packaging. Contact us first and we will send return instructions.

Accounts and checkout

If you create an account or check out, you are responsible for keeping your login details secure and for activity under your account. You agree to provide accurate contact and delivery information for every order.

Intellectual property

All content on this site — product imagery, text, layouts, the Dana wordmark and logo — belongs to The Dana or our brand partners and is protected by copyright and trademark law. You may not copy, reproduce, republish or distribute it without written permission.

Product designs and trademarks remain the property of their respective brands. The Dana curates and sells these pieces; it does not claim ownership of third-party designs.

Product information and disclaimers

We work to show accurate descriptions, dimensions, materials and finishes. Colors and textures may vary from screen to screen, and minor variations are normal for made-to-order and natural materials. Product-specific details on each page control where they differ from anything general here.

We are not responsible for a piece not fitting your space; please review dimensions before ordering.

Limitation of liability

To the fullest extent permitted by law, The Dana is not liable for indirect, incidental or consequential damages arising from your use of the site or a product. Our total liability for any order is limited to the amount you paid for that order.

Indemnification

You agree to indemnify and hold The Dana harmless from claims, damages and expenses arising from your misuse of the site, your account, or any breach of these terms.

Third-party links

The site may link to brand sites, social platforms or checkout providers we do not control. Their terms and privacy practices apply once you leave thedanacollection.com.

Governing law

These terms are governed by the laws of the jurisdiction in which The Dana operates. Any dispute will be resolved in the courts of that jurisdiction, without conflict-of-laws principles.

Using the site

You agree not to disrupt, overload, or attempt to gain unauthorized access to the site or its underlying systems. We may restrict or terminate access for anyone who misuses the site.

Lead times and delivery expectations

Most furniture is made or prepared to order and typically arrives within four to six weeks. Smaller accents such as lamps, pillows, mirrors and decor objects usually ship faster. Each product page states its own delivery window, and that window is an estimate rather than a guarantee, because freight schedules and maker capacity vary.

Orders containing several pieces may arrive in separate shipments from different partners, each with its own tracking number. Freight carriers contact you directly to schedule delivery of large items.

Damaged or defective items

Inspect your delivery when it arrives and note any visible damage with the carrier before signing. Contact us within 48 hours with photographs and we will arrange a replacement, a repair or a refund at no cost to you, including return shipping.

Promotions and discount codes

Discount codes apply to eligible items only, cannot be combined unless stated, and may carry a minimum order value or an expiry date. We may end or change a promotion at any time, though a code already applied to a completed order is honoured.

Changes to these terms

We may update these terms as the shop evolves. The version published on this page at the time you place an order is the version that governs that order.

Questions? Contact us and we will get back to you.