Support
Shipping & frequently asked questions
Everything you need to know about how your curated pieces get from our brand partners to your door.
A quick note on timing
Once a purchase is made, please allow 7–14 business days for tracking information to become available, and 4–6 weeks for furniture delivery. We ship directly from our partners to keep prices honest — good rooms are worth the wait.
- When will I receive tracking for my order?
- Please allow 7–14 business days after your purchase for tracking information to become available. Every piece is sourced and prepared to order, so there is a short window between checkout and carrier pickup. As soon as your order ships, your tracking number is emailed to you automatically.
- How long does delivery take?
- Most furniture arrives within 4–6 weeks of your order date. Smaller accents (lamps, mirrors, textiles, wall art) often arrive sooner. Because each piece is curated and shipped from our brand partners, delivery times vary slightly by item and destination.
- Why does furniture take 4–6 weeks?
- The Dana curates pieces from big brands and has them shipped directly to you — this is how we take the guesswork out of designing your rooms without showroom markups. Made-to-order and freight-shipped furniture simply moves on a longer timeline than parcel shipping, and we think the wait is worth it.
- How much does shipping cost?
- Shipping is calculated at checkout based on the size and weight of your pieces and your delivery address. Oversized furniture ships via freight carriers, which is reflected in the rate you see before you pay — no surprise fees after.
- Will my order arrive in one shipment?
- Not always. If you order several pieces, they may ship separately from different partners and arrive on different days. You'll receive a tracking number for each shipment, so you can follow every piece to your door.
- Do you ship to my area?
- We currently ship within the contiguous United States. If you're in Alaska, Hawaii, or outside the US, reach out before ordering and we'll confirm whether delivery to your address is possible.
- Can I change or cancel my order?
- Contact us as soon as possible after placing your order. Because each piece is sourced to order, we can usually modify or cancel within 48 hours of purchase. Once a piece has entered fulfillment with our partners, changes may no longer be possible.
- What if my furniture arrives damaged?
- Inspect your delivery on arrival and note any damage with the carrier. Then contact us within 48 hours with photos, and we'll arrange a replacement or repair at no cost to you. Damage claims are always resolved — you're covered.
- What is your return policy?
- We offer 30-day returns. If a piece isn't right for your room, contact us within 30 days of delivery to start a return. Items must be in original condition; return freight for oversized furniture may be deducted from your refund.
- How will I know when my order arrives?
- Freight carriers will contact you to schedule a delivery appointment for large furniture. Smaller items ship via standard parcel carriers and you'll receive tracking updates by email at every step.
Still have a question? Reach out via the contact option in your order confirmation email and we'll get back to you within one business day.