Refund and returns policy.

Pieces can be returned within 30 days of delivery in original condition and original packaging where possible. Contact us first and we will send return instructions before you ship anything back.

Each piece in a room bundle is covered by the same individual 30-day return policy, so you can keep what you love and send back what you don't.

Email us at Thedanacollection@proton.me with your order number and the piece you'd like to return. We'll reply within one business day with return instructions and, where applicable, a prepaid or discounted return label.

Please do not send items back without contacting us first, as we need to confirm the return address and carrier for each piece.

For smaller accents (lamps, mirrors, textiles, wall art), we'll provide a prepaid or discounted return label where available.

For oversized furniture, return freight is the customer's responsibility and may be deducted from your refund. Freight carriers price by size and distance, so we'll always quote the exact return cost before you commit to the return.

If your item arrived damaged or defective, return shipping is always on us, no exceptions.

Inspect your delivery on arrival and note any damage with the carrier. Then contact us within 48 hours with photos, and we'll arrange a replacement or repair at no cost to you. Damage claims are always resolved, you're covered.

Refunds are issued to the original payment method once the return is received and inspected. Most refunds appear within 5 to 10 business days, depending on your bank or card issuer.

If a piece sells out or a price is listed in error after you order, we will contact you and offer a replacement or a full refund.

Items marked final sale or clearance cannot be returned unless they arrived damaged or defective. Custom or made-to-order pieces may be non-returnable; this is noted on the product page where it applies.