Contact The Dana

The more context you give us, the faster we can help. If your note is about an existing order, include the order number from your confirmation email and the name the order was placed under. If it is about a delivery, tell us the piece and the date it was expected, and we can chase the carrier on your behalf.

For damage or a fault, attach photographs of the piece and of the packaging it arrived in, and write to us within 48 hours of delivery. Photographs let us open a claim with the maker immediately instead of waiting for a second exchange of emails.

If you are still deciding, tell us the room, its rough dimensions and anything you are keeping, and we will tell you honestly which look fits and which pieces to skip.

Order changes and cancellations. We can usually amend or cancel within 48 hours of purchase, before a piece enters fulfilment with the maker.

Delivery timing. Tracking appears 7 to 14 business days after purchase and furniture typically arrives in four to six weeks. Accents ship sooner and may arrive separately.

Returns. You have 30 days from delivery. Accents come back with a prepaid or discounted label, and furniture returns are quoted before you commit.

Trade and bulk enquiries. Furnishing more than one room, or working on a project? Write to us with the scope and we will put together a plan.