Shipping policy.

We ship across the contiguous United States. We do not currently ship to Alaska, Hawaii, US territories or internationally. If an order is placed to an address we cannot serve, we contact you and refund it in full.

Shipping is free on orders over $250 within the contiguous United States. Orders under $250 are charged shipping calculated at checkout based on the size and destination of the piece, and the exact amount is shown before you confirm payment.

Sales tax, where it applies, is also calculated and displayed at checkout. There are no additional fees after you place an order.

Orders are processed within 1 to 3 business days. Tracking is emailed to you once the maker releases the piece, usually 7 to 14 business days after purchase.

Furniture typically arrives 4 to 6 weeks after purchase because it ships directly from the maker rather than from a warehouse of ready stock. Smaller accents such as pillows, lighting, mirrors and decor objects usually arrive in 1 to 2 weeks.

Every product page shows the delivery window for that specific piece. If an order contains several pieces, they may arrive separately and on different dates.

Large items such as sofas, beds and dining tables ship by freight carrier. The carrier calls or emails to schedule a delivery window with you in advance. Standard freight delivery is to the door or kerbside; please make sure the piece fits through your doorways, hallways and stairwells before ordering, and contact us if you would like us to check the dimensions with you first.

Occasionally a maker's lead time slips or a carrier runs late. If your order will miss its stated window, we email you with the revised date as soon as we know. If a delay is not acceptable to you, you can cancel for a full refund at any point before the piece ships.

Inspect your delivery on arrival and note any damage with the carrier. Contact us within 48 hours with photographs of the piece and its packaging and we arrange a replacement or repair at no cost to you, including all shipping.

If tracking shows delivered but nothing has arrived, write to us and we open a claim with the carrier on your behalf.

We can usually change the address on, or cancel, an order within 48 hours of purchase, before it enters fulfilment with the maker. Email us with your order number and we will confirm in writing.